How will tokidoki bill me when I make a purchase?
 
Upon placing your order with tokidoki, you authorize the amount of your purchase plus any applicable sales tax and shipping fees to the credit card you provided during checkout. This authorization will appear on your credit card as a pending transaction. tokidoki will collect payment/charge your account only when the order is shipped out from our warehouse.
 
The tokidoki charge will be listed on your credit card bill as: tokidoki
 
We accept most major credit cards and Paypal as acceptable forms of payment. Please do not send checks or money orders, as they will not be accepted. All prices listed on our website are in US dollars.

When placing your order, please make sure that you enter in the billing and shipping address as it appears on your credit card statement. Failure to enter this information in correctly may result in processing delays. Please note that we do not price match. Thank you for understanding.

 


tokidoki shipping prices are determined by the weight of your order and your shipping address. In order to determine the cost of your shipment, please place the items in your basket and advance to checkout. Your shipping costs will be calculated after you enter your ship to address.

We make every effort to ship your order promptly, usually within 1-4 business days after your order has been confirmed and authorized, excluding processing times. Please expect delays during holidays.

Orders are shipped via USPS and UPS and delivery varies on your location. All orders ship from Los Angeles, California. Oversize items may take longer to ship.

Our free shipping on orders over $100 offer is subject to change and applies to all street address shipments in the U.S. shipped from tokidoki.it. Our $5 flat rate shipping offer is subject to change and applies to all street address shipments in the contiguous U.S. shipped from tokidoki.it. For multiple shipments, each shipment is $5. This offer is not valid for express shipping, rush shipping, or for shipments to AK, HI. No shipping adjustments on previous purchases.

At this time we don't ship orders on weekends and holidays and we are currently unable to ship to PO boxes via UPS, APO, or FPO Boxes.

Please expect delays during holidays and sales. 

 


International shipments are shipped via UNITED STATES POSTAL SERVICE and usually arrive anywhere between 7 and 14 working days after being shipped from our warehouse - depending on your location. tokidoki is not responsible for weather or shipping carrier delays. All prices listed on our website are in US dollars. We do not price match.

Please expect delays during holidays and sales.

TAXES & DUTIES

Shipping charges do not include taxes or duties. All customs, duties and fees, taxes and any other charges and fees are the responsibility of the customer. We do not collect VAT, duties and/or taxes and cannot predict what those charges will be. Please contact your local customs office to request the details of these charges, if any.

Customs authorities require that we state the value of your order directly on your package(s). These authorities have the right to release or deny the release of your package. We are not responsible for any delays in delivery due to this process.

INTERNATIONAL SHIPPING RESTRICTIONS

Due to certain licensing restraints, we currently do not ship all products available on our website to all countries. If you have a restricted item in your cart, you will receive a message during checkout to remove that item before your order can be processed.

RETURNS

tokidoki is not responsible for the cost of return shipping. If you decide to refuse any shipments from tokidoki, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.

Return requests must be postmarked within 30 days from the day you receive your package(s). Refunds will be processed in the original form of payment not including duties, taxes, and shipping charges which are non-refundable. We will only accept returns that are in their original unused condition with tags and original packaging (if any).

 


Customer satisfaction is our goal at tokidoki. In the event that any tokidoki item does not meet your expectations, please return it in its original unused condition with tags and original packaging (if any) for a refund or for a prompt exchange. All return, credit, and exchange requests should be made within 30 days of receipt of the order. If a damaged item is shipped to you, please notify us within 10 days from the day you receive your package.

HOW TO RETURN

All tokidoki purchases include information and instructions for exchanging, replacing or crediting an item. Each tokidoki shipment has a pre-addressed return label and return/exchange form for your return convenience. All returned items should be accompanied by a properly completed return form, which helps us process your return quickly!

REFUNDS

Returns will be credited to the original form of payment on full-priced items only. Sale items are eligible for exchange only (please see below for more details). Please allow 2-3 weeks from the shipping date for your account to be credited and 1-2 billing cycles for the credit to appear on your statement.

 

EXCHANGES - FULL PRICED ITEMS

We will honor one exchange request per order. Please fill out the return/exchange form included with your order and mark the item(s) that you would like in exchange for the item(s) being returned. In rare instances, stock may not be available to enable your exchange request. In the event that a no-stock situation occurs, we will refund you the purchase price to your original form of payment. Please keep in mind, your purchase price will be the amount we apply to any exchange. Please see below for our policy on sale items. 

 

REFUNDS/EXCHANGES - JEWELRY

Please Note: Jewelry must be in it's original unused condition (i.e. no scratches, etc) and the original packaging and size tag (if any) must be included with any return/exchange request. Earrings are final sale and not eligible for return. 

 

EXCHANGES - SALE ITEMS

Sale items are eligible for exchange only. You may exchange your sale item(s) for item(s) of equal value. In the event that you would like an item(s) that is of higher value, we ask that you pay the difference. Please keep in mind that we will process one return/exchange request per order, so please be sure to include all the items that you want to exchange on the return form.

Any package postmarked after 30 days will be returned to you.

 

WRONG/DAMAGED ITEMS

If the wrong item is shipped out to you due to a mistake on our part, your returned or exchanged item(s) will be shipped at no cost. If a damaged item is shipped to you, please notify us within 10 days from the day you receive your package by replying to your confirmation email. Notifications received after the 10 days will not be honored.

 


Orders that have not been shipped can be adjusted. Please contact us to inquire if your order has shipped or if it can still be modified. Simply respond to your order confirmation email with your request.

 


Sales tax will be determined by the ship-to address of the order and will automatically be added onto the order. We are required by law to apply sales tax to orders from CALIFORNIA.

 


The payment card product images featured are intended for referral purposes only. The shown reloadable payment cards are offered and available exclusively from CARD.com, on online retailer and licensee partner of Tokidoki LLC. Please visit CARD.com's website to see product features, services, benefits, fees, faqs, support, customer service and all other associated information.

 


If you have questions about a product, need help placing an order, or just want to get in touch, please contact us at the number or email below. We are open Monday-Friday 9:00am-5:30pm PST. Please allow 1-3 business days for a response.

tokidoki Corporate HQ
5655 West Adams Blvd.
Los Angeles, CA 90016
Toll Free 1-866-TOKIDOKI
Phone: 1-323-930-0555
Fax: 1-323-930-0999
service@tokidoki.it

Retail Location:

tokidoki Melrose Store
7965 1/2 Melrose Avenue
Los Angeles, CA 90046
Phone: 1-213-417-1450
Hours of Operation:
Monday - Saturday: 11am-7pm, Sunday 12pm-6pm