tokidoki 2017 HOLIDAY SHIPPING FAQ


*When will my package arrive?

We process orders during normal business hours which does not include weekends or holidays. If shipping via UPS, please take a look at the UPS shipping map at the bottom of this page to calculate the estimated shipping times for your location. We recommend giving yourself a day or two extra just to be safe! Please note that we will be closed the last week of December. Orders received AFTER 11AM (Pacific Standard Time) on Friday, 12/22 will NOT be processed until we resume normal business hours on January 2nd.

UPS will not deliver on Thanksgiving Day, Christmas Day, or New Year's Day. UPS Ground will not deliver on Saturdays. Please be aware that December 15th is the busiest day of the holiday shipping season for all carriers (UPS, USPS, etc). Please be mindful that weather delays may affect the delivery of your package(s). Contact your carrier for more details.

Additional information about USPS Holiday Shipping can be found here. UPS Holiday Shipping information is available here.

We recommend that you try to be home for your delivery or have it sent to your work place. To prevent theft, please make sure that you use an address that drivers can safely leave your package.

*When will my international order arrive?

We ship international orders out via USPS Priority Mail. Please refer to the dates below for guidelines on shipping or visit USPS for more details. Please be aware that tokidoki is not responsible for taxes, duties, or delays due to customs holds.


PLEASE NOTE: The following key dates are for reference purposes only and are NOT a guarantee of arrival times. Dates represent transit times after an order is shipped and does not factor in account verifications or carrier delays.



 
 

*Please note that there may be holiday shipping delays due to high order volume.





Thursday Nov. 23rd & Friday Nov. 24th

tokidoki corporate office and warehouse will be closed.

Orders placed during the dates above will be processed once we resume normal business hours.

Monday, Dec. 11th

Last day to place your order for INTERNATIONAL DELIVERY (Outside the USA) via USPS. Orders must by placed by 11AM (Pacific Standard Time).

International bound orders placed after December 11th may not arrive until after Christmas!

Monday, Dec. 15th

Last day for UPS Ground delivery within the US. Orders must by placed by 11AM (Pacific Standard Time).

Tuesday, Dec. 18th

Last day for 3-Day delivery within the US. Orders must by placed by 11AM (Pacific Standard Time).

Wednesday, Dec. 19th

Last day for 2-Day delivery within the US. Orders must by placed by 11AM (Pacific Standard Time).

Thursday, Dec. 20th

Last day for Next Day delivery within the US. Orders must by placed by 11AM (Pacific Standard Time).

Monday, Dec. 25th - Monday, Jan. 1st

tokidoki corporate office and warehouse will be closed.

Orders placed between 12/23/17 - 1/1/18 will begin processing in January.

Monday, Jan. 2nd, 2018

tokidoki corporate office and warehouse will re-open.

Please note that orders placed between 12/23/17 - 1/1/18 will begin processing when we re-open.







** tokidoki Customer Service Hours of Operation **

We are open Monday-Friday 9:00am-5:30pm (PST), excluding holidays. Please note that we are closed on weekends.

We will be closed on the following days:

Nov. 10th, 23rd & 24th; Dec. 25th - Jan. 1st

If you have a question about your order, please respond to your confirmation email or contact us.

We will get back to you in the order in which your request was received.